TeleMatrix Global follow a liberal cancellation policy. The customer agrees to follow the points noted below to place a proper cancellation request:
1. Please note that orders placed on the day of delivery cannot be cancelled.
2. All the cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors or merchants and they have initiated the process of shipping those products.
3. In case you feel that the product or service received is not as shown on the site or as per your expectations, you must bring this to the attention of TeleMatrix Global service within 24 hours of receiving the product or service. The customer service team will take an appropriate decision after looking into your complaint.
4. All amounts owed by the client to TeleMatrix Global for services rendered or products sold prior to the verified cancellation date must be paid in full. There will be no proration for partial months throughout the agreement. Due to account security and privacy concerns, all billing-related questions and cancellation requests must be made in writing or via email.
5. Any cancellations done after the cooling-off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between TeleMatrix Global and the client.
In the event of complaints regarding products that come with a warranty from the manufacturer, please refer the issue to them.
Refund Policy
When customers buy TeleMatrix Global services or products, the purchase is covered by our 30-day money-back guarantee. If the customer/s are, for any reason, not entirely happy with our product or services, TeleMatrix Global may issue a full refund after analysis and investigation of their cooperation. TeleMatrix Global develops and sells software that customers use, TeleMatrix Global has thousands of satisfied customers worldwide, and the support system is second to none. That is why TeleMatrix Global can afford to back its services and products with this special guarantee. To request a refund, simply contact TeleMatrix Global’s customer support team with your contact details within ninety (90) days of availing of services or purchasing products. Please include your order/invoice number (sent to you via email after placing the order) and optionally, please tell us why you’re requesting a refund—we take customer feedback very seriously and use it to constantly improve our products and the quality of services delivered. Refunds are not being provided for services delivered in full, such as installation services and knowledge base hosting services. Refunds are being processed within 21 days.