How we handle your data, in plain English.

We are TeleMatrix Global Pvt. Ltd. (TeleMatrix Global), a senior product and operations team headquartered in Kolkata, India. We respect your privacy and we keep what we collect to the minimum we need to run our business with you.

• We collect what you submit to us through contact forms, role applications and the newsletter form, plus server logs and the analytics and advertising cookies described in section 10.
• We do not sell your personal data, ever. We run one advertising tool, the Meta Pixel, to measure and target our ads on Facebook and Instagram. It never receives what you type into our forms.
• We do not train AI models on your data unless you have explicitly contracted us to do so.
• You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email support@telematrixglobal.com and we will respond within 30 days.

This policy applies to the website at https://telematrixglobal.com and the services TeleMatrix Global provides to its clients. We are the data controller for personal data you submit through this site.

Our registered office and operating address:

We collect personal data in three ways: (a) what you submit through forms on this site, (b) what your browser sends to our server, and to the analytics and advertising tools below, when you load a page, and (c) what you send us by email or phone.

We use personal data only for the following purposes:

• To reply to your inquiry. If you submit the contact form, we reply to discuss your project. A senior person on the relevant team handles it.
• To process applications. If you apply for a role, your details go to the hiring team for that role only.
• To send the field journal. If you subscribe, we send roughly one editorial email a month. You can unsubscribe at any time by replying to any of those emails.
• To measure and target our advertising. The Meta Pixel tells us which ads lead to enquiries, and lets us show our ads on Facebook and Instagram to people who have visited this site.
• To run our business. Once you become a client, we use your contact details to communicate about the work, send invoices, and meet our legal obligations.
• To defend against abuse. We use IP and User-Agent logs to detect and block automated abuse of our forms.

If you are in the European Economic Area, the United Kingdom, or another GDPR-aligned jurisdiction, our lawful bases for processing your personal data are:

• Legitimate interest · replying to inbound inquiries, defending our forms against spam, measuring how the site is used (Google Analytics 4), and measuring and targeting our advertising (Meta Pixel).
• Consent · newsletter signups. You can withdraw consent any time.
• Contract · once we are working together, to deliver the services you have engaged us for.
• Legal obligation · tax, accounting, and fraud-prevention records.

We do not sell, rent, or barter your personal data. We share it only with carefully selected service providers (data processors) we use to run the business:

• Vercel

  Web hosting

  Hosts this website and keeps standard request logs.

• FormSubmit

  Form delivery

  Receives contact, careers, and newsletter form submissions from your browser and forwards them to our inbox by email.

• Google Analytics 4 (Google)

  Website analytics

  Measures how the site is used, via first-party cookies. Not used for advertising or remarketing.

• Meta Pixel (Meta)

  Advertising measurement

  Records page views, button clicks, enquiries, role applications and WhatsApp clicks so we can measure and target our ads on Facebook and Instagram. Meta also uses this data for its own purposes under its own privacy policy.

• Microsoft 365 (Microsoft)

  Business email

  Our inbox at support@telematrixglobal.com runs on Microsoft 365.

• WhatsApp Business (Meta)

  Customer messaging

  If you contact us through the WhatsApp floating button, your message and phone number are shared with Meta under their Business Messaging terms.

We may also disclose data when legally required (court order, lawful regulatory request) or to protect our rights or those of others.

We don’t keep personal data longer than we need to:

• Project inquiries that don’t convert: 24 months, then deleted.
• Client records: for the life of the engagement plus 7 years (Indian and EU accounting / tax requirements).
• Role applications: 12 months from the close of the role, then deleted unless you ask us to retain on file.
• Newsletter subscribers: until you unsubscribe, then we keep your email on a suppression list so we don’t accidentally re-add you.
• Server access logs: 90 days, then rotated out by our host.

We take reasonable technical and organisational measures to protect personal data:

• HTTPS is enforced site-wide; we don’t accept form submissions over plain HTTP.
• Form submission endpoint guards against header injection and rejects payloads without a valid email.
• A honeypot field is used to silently discard spam.
• Access to our inbox is protected by multi-factor authentication. Internal access is on a need-to-know basis.
• Client engagement data is held under the security and confidentiality terms agreed in each engagement’s contract and NDA.

No system is ever 100% secure. If we ever discover a personal data breach that meaningfully affects you, we will tell you and the relevant regulator within the timelines the law requires.

Depending on where you live, you may have any or all of the following rights. We will honour them regardless of where you are, within reason:

• Access · ask us what personal data we hold about you.
• Correction · ask us to fix anything that is wrong.
• Deletion (right to be forgotten) · ask us to delete your data. We will, unless we are legally required to keep it (e.g. for tax records).
• Portability · ask us to send you a copy of your data in a machine-readable format.
• Objection / restriction · ask us to stop or pause certain uses of your data.
• Withdraw consent · for anything you consented to (mainly the newsletter).
• Complain to a regulator · in the EU/UK, the Information Commissioner’s Office (or your local DPA). In India, the Data Protection Board.

To exercise any right, email support@telematrixglobal.com. We respond within 30 days and we do not charge a fee unless the request is unfounded or excessive.

This site sets two kinds of cookie: Google Analytics 4 cookies to measure site usage, and Meta Pixel cookies to measure and target our advertising.

We do set Google Analytics 4 cookies (named _ga and _ga_*) to measure site usage. They are first-party, they expire after up to two years, and they are used only for aggregate analytics. Blocking cookies for this site, or using Google’s opt-out add-on, prevents them.

The Meta Pixel sets a first-party cookie named _fbp, which expires after 90 days. If you arrive from a Facebook or Instagram ad, it also sets _fbc, which records that ad click. If your browser allows third-party cookies, requests to Meta can also carry Meta’s own cookies. Blocking cookies for this site prevents the first two; blocking third-party cookies prevents the rest.

Your browser may send standard request headers to our server (User-Agent, Referer, IP), which we log as described above. These are not cookies.

Our services are designed for businesses, not children. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has submitted information, please email support@telematrixglobal.com and we will delete it.

TeleMatrix Global operates from Kolkata, India. When you submit personal data through this site, it may be transferred to and processed in India and in the countries where our processors operate, such as the United States.

For transfers out of the European Economic Area or the UK, we rely on Standard Contractual Clauses, adequacy decisions where applicable, and the operational safeguards described in this policy.

We may update this policy from time to time. The “Last updated” date at the top of the page always reflects the current version. Material changes will be flagged on this page; if the change is significant enough that we need your fresh consent, we will ask for it before relying on it.

Questions, requests, or complaints about how we handle personal data · please email us at support@telematrixglobal.com or write to our registered office:

Want to talk to a person instead? You can reach the team directly through our contact page.