Agent design (planning, tool-use, memory)
ServicesAI & Data
AI Agents & Automation
AI Agents & Automationthat earns its keep.
We build agents that handle the long tail of repetitive work, research, triage, drafting, reconciliation, backed by tool-use, memory, and guardrails. Designed to be auditable, escalation-aware, and economical at scale.
ai-agents / loop
tickingStep 01
Plan
Step 02
Tool
Step 03
Observe
Step 04
Reflect
tool-use → memory.writeavg 1.4s / loop
Tools
42 wired
Refusal
100%
Hops
≤ 6
Always-on telemetryEval-first deliverySenior team only
Inside the engagement
What you get when you hire us for ai agents & automation.
Ideal for
Operations, support, sales-ops, and finance teams drowning in repetition.
Workflow orchestration (LangGraph, n8n, Temporal, custom)
CRM, ticketing, ERP, and data warehouse integrations
Human-in-the-loop review consoles
Cost & quality telemetry, per task, per agent
Why TeleMatrix for this
The reasons teams pick us for ai agents & automation.
Auditable agent runs with structured trace logs and replay so ops can debug exactly what happened.
Tool-use orchestration with retries, fallbacks, cost limits, and circuit breakers.
Human-in-the-loop review consoles built into the agent for high-stakes actions.
First-class integrations with Salesforce, Zendesk, ERP, GitHub, and your data warehouse.
Cost telemetry per task, per agent. Spend stays predictable as volume scales.
Stack we ship with
Vendor-neutral. Senior in every layer of your stack.
A representative slice of the tools we use for ai agents & automation. We meet your platform where it lives, and we work with many more.
LangGraph
Temporal
n8n
OpenAI
Anthropic
Redis
PostgreSQL
Salesforce
Zendesk
Slack
Datadog
AWS Lambda
Inngest
Engagement timeline
From the first call to a system that runs.
A typical engagement looks like this. Faster, slower, or parallel tracks are all on the table when the work demands it.
Workflow audit
Map current operations, agent boundary, escalation rules, and the metric we are moving.
Agent design
Tool catalog, memory shape, guardrails, eval scenarios, refusal policy.
Pilot
Live on a controlled subset of work with full instrumentation and human-in-the-loop review.
Scale
Add channels, expand the tool catalog, on-call rotation, weekly cost and quality review.
How we run the work
Five phases. Same discipline, every engagement.
Discover
Goals, constraints, and the metric we're moving, locked in week one.
Plan
Architecture, scope, and a sprint plan you and your stakeholders can read.
Build
Senior teams ship in tight sprints. Demos every Friday, no surprises.
Launch
Hardening, eval, rollback plan, comms — a real launch, not a release note.
Operate
We measure, iterate, and keep the system improving long after handoff.
Outcomes
What teams have seen with us.
Indicative ranges from recent ai agents & automation engagements. Your numbers will depend on starting point and scope. We agree the success metric in week one and report weekly against it.
- Real metric, not vanity. Reported weekly.
- Eval / QA gates every release.
- Auditable, regulator-ready when needed.
60% to 80%
auto-resolution rate at maturity
-45%
cost-per-task vs human-only baseline
4 to 7 weeks
to a working pilot
24/7
uptime with auto-escalation
FAQ
Questions teams ask before they pick us.
Don't see your question? Email support@telematrixglobal.com or message us on WhatsApp.
Most engagements augment, not replace. Agents handle the long tail; humans handle the exceptions, with full visibility into every run.
AI · in production
Built to survive Monday morning.
Real systems, not demos. Eval harnesses, guardrails, latency budgets, and clear rollback paths.
Related capabilities
Pairs well with
Let's build
Ready to engineer the next chapter of your business?
Tell us where you are, where you want to go, and the deadlines you cannot miss. We'll respond within one business day with a clear next step.
Direct line
support@telematrixglobal.com
+91 79808 07674
Operations hours
Mon to Sat · 09:00 to 19:00 IST
Project teams cover follow-the-sun.