Eval first
Built the test harness on twelve years of anonymised case data, before any production code.
Public-sector SaaS platform. Shipped a RAG agent for case-officers.
Shipped a RAG agent for case-officers, saved thousands of hours in the first quarter.
i
This is a representative engagement pattern, not a specific named client. Numbers are typical of the work we ship in this category. We share named references on a private intro call, with the client’s explicit permission.
Engagement · 4 months to GAPublic sector SaaSAI in production
Illustrative
6,000+
Hours saved · 90d
−70%
Avg case prep time
4.7 / 5
Officer NPS
Challenge
A public-sector SaaS team wanted to ship an AI agent for case-officers, but couldn't afford the kind of incident a bad AI deployment would cause.
Approach
- Eval harness built before any production code, against twelve years of historical case data.
- RAG architecture with retrieval citations, refusal logic, and explicit policy guardrails.
- Agent embedded inside the existing case-management UI, not a separate tool.
Outcome
6,400 hours saved in the first 90 days, average case-prep time down 71%, and an officer NPS of 4.7 / 5. Zero policy incidents.
Brief us on your engagementHow we ran it
The shape of the engagement.
RAG + guardrails
Retrieval pipeline, citation requirements, refusal logic, explicit policy gates.
Embed & pilot
Agent embedded in the existing case UI, pilot with a controlled cohort of case officers.
GA rollout
Phased rollout to all officers with weekly eval and feedback review.
Services involved
Capabilities we deployed.
Stack we shipped with
The tools that did the work.
Anthropic Claude
OpenAI
Pinecone
LangGraph
PostgreSQL
Datadog
AWS
Vault
By the numbers
Public-sector SaaS platform · the result.
Metrics agreed in week one, reviewed weekly with the sponsor and reported quarterly to the exec team.
- Real metric, not vanity. Reviewed weekly.
- Multiple capabilities, one accountable team.
- Stack chosen for fit, not familiarity.
6,400
Hours saved · 90 days
-71%
Avg case-prep time
4.7 / 5
Officer NPS
0
Policy incidents at rollout
"RAG-backed agent over years of case-law, trained against an evaluation harness and deployed inside the existing case-management product."
More work
Other engagements worth a look.
Let's build
Ready to engineer the next chapter of your business?
Tell us where you are, where you want to go, and the deadlines you cannot miss. We'll respond within one business day with a clear next step.
Direct line
support@telematrixglobal.com
+91 79808 07674
Operations hours
Mon to Sat · 09:00 to 19:00 IST
Project teams cover follow-the-sun.